Manage Administration Options

What Can I Do? Add users Manage authorized users Manage business information

You can view and maintain the business and user information you've set up for Business Bill Pay. In addition, you may be able to approve users and payment accounts that were added by other authorized users. The administration options vary based on the service plan and your authority level. When you select an option, Business Bill Pay displays the appropriate information so that you can make your changes or additions.

Managing Authorized Users

Managing Approvals

When Level 2 Users add new users or payment accounts, the Level 1 User's approval is needed before these changes take effect. If the Level 1 User has approvals pending, one or more approvals sections appear near the top of the Manage Administration Options page.

Level 1 Users, you have the option to approve or reject pending changes. If necessary, you can make changes to user or account information before you click Approve. If you click Reset, any changes you have entered are cleared.

Note: If you select one of the other options on the Manage Administration Options page, the approvals section is hidden. You can see pending approvals again if you select another tab and then select the Administration tab.

The approvals section does not appear unless you have pending approvals.

Managing Authorized Users

You can view and maintain information about the people who can access Business Bill Pay and contact customer service on behalf of your business. The options you see depend on your authority level.

To manage authorized users:

1. Click Administration.
   The Manage Administration Options page opens.
2. In the What would you like to do section, click Manage authorized users.
   A summary of all authorized users appears below the manage option.
3. Click a user's name to see the User Details.
   From the User Details page, you can see and edit information such as the user's name, phone number, email address, and user ID and password. The options you see depend on your authority level.

Adding Authorized Users

The Level 1 User and Level 2 Users can add authorized users to Business Bill Pay at any time.

Authority Levels

Your authority level determines which users you can add:

• The Level 1 User is the only user who can add Level 2 Users to Business Bill Pay. The Level 1 User can add Level 3 Users as well.
• The Level 2 Users can add only Level 3 Users.
  Any users added by Level 2 Users must be approved by the Level 1 User before the addition is completed.
• The Level 3 Users cannot add authorized users to Business Bill Pay.

User IDs and Passwords

Creating a user ID and password ensures that only authorized users can access the Business Bill Pay account. Authorized users must type an ID and password each time they sign in to Business Bill Pay.

The user ID must be between 9 and 32 characters. It is not case sensitive and can include letters, numbers, and special characters, but no spaces. The ID must be unique within your business.

The password doesn't need to be unique within your business, but you should choose a password that others cannot easily guess. Follow these guidelines when creating a password:

• The password must be 8 characters without spaces. It is case sensitive and must contain at least two of the following: an uppercase letter, a lowercase letter, a number, and a special character. We recommend a combination of letters and numbers for additional security.
• Avoid using information such as family member names and birth dates that others may easily guess.
• Don't share the password with anyone except an authorized user you've added to Business Bill Pay.

To add authorized users:

1. Click Add authorized user.
   The Add Authorized User page appears.
2. Type the authorized user's personal information.
3. Select the user's authority level.
   Only the Level 1 User can select an authority level.
4. In User ID, type the authorized user's ID.
   The ID must be between 9 and 32 characters. It can include letters, numbers, and special characters, but no spaces.
5. In Password, type a password that is 8 characters without spaces. It is case sensitive and must contain at least two of the following: an uppercase letter, a lowercase letter, a number, and a special character.
6. In Confirm Password, retype the password to verify it.
7. In Secret Word, type a word that you or the authorized user can remember in case the authorized user forgets the password. This word can be from 2 to 32 characters, letters or numbers.
8. In Social Security Number, type the user's Social Security number.
   This information helps us verify the user's identity to guard against possible identity fraud.
9. In Birth Date, type the user's date of birth.
   This information helps us verify the user's identity to guard against possible identity fraud.
10. Click Add User.
    The authorized user's information appears so that you can verify it.
11. Click Finished.
    The user is added to the list of authorized users, and the Manage Administration Options page clears so that you can select another option.

Changing an Authorized User's Personal Information

If an authorized user's personal information (such as the first or last name, address, or telephone number) changes, you should update it as soon as possible. We need accurate information in case it is necessary to contact the user.

Your authority level determines which authorized users you can change.

• The Level 1 User can change any user's information, including the user's authority level.
• The Level 2 Users can change their own information and the information for any Level 3 Users, but they cannot change any user's authority level.
• The Level 3 Users can only change their own information.

To change an authorized user's personal information:

1. Find the user you want to change in the list of authorized users and click Change Info.
   The Change Personal Information page appears.
2. Enter the changes you want to make and click Continue.
   The user's updated information appears so that you can verify it.
3. Click Save Changes.
   The user's information is changed, and the Manage Administration Options page clears so that you can select another option.

Changing an Authorized User's ID and Password

You can change the user ID and password for the authorized users of Business Bill Pay.

Your authority level determines which authorized users you can change:

• The Level 1 User can change any user's information.
• The Level 2 Users can change their own information and the information for any Level 3 Users.
• The Level 3 Users can only change their own information.

To change your own user ID and password:

1. Find your name in the list of authorized users and click Change ID/Password.
   The Change User ID and Password page appears.
2. In Current Password, type your current password.
3. To change your user ID, type the new ID you want to use in New User ID.
   The ID must be between 9 and 32 characters and can include numbers and lowercase letters.
4. To change your password, type the new password you want to use in New Password, and then retype it in Confirm New Password.
   The password must be between six and eight characters (letters or numbers, no spaces). We recommend a combination of letters and numbers for security reasons. Choose a password that others cannot easily guess.
5. Click Save Changes..
   Your user information is changed, and the Manage Administration Options page clears so that you can select another option.

Your user ID and password are changed immediately. You should type the new ID and password the next time you sign in to Business Bill Pay.

To change another user's ID and password:

1. Find the user you want to change in the list of authorized users and click Change ID/Password.
   The Change User ID and Password page appears.
2. In Your Current Password, type your current password.
3. To change the user's ID, type the new ID you want to use in New User ID.
   The ID must be between 9 and 32 characters and can include numbers and lowercase letters.
4. To change the user's password, type the new password you want to use in New Password, and then retype it in Confirm New Password.
   The password must be between six and eight characters (letters or numbers, no spaces). We recommend a combination of letters and numbers for security reasons. Choose a password that others cannot easily guess.
5. Click Save Changes.
   The user's information is changed, and the Manage Administration Options page clears so that you can select another option.

The user's ID and password are changed immediately. The user should type the new ID and password the next time he or she signs in to Business Bill Pay.

Deleting an Authorized User

You can delete, or remove, an authorized user at any time. After you delete a user, customer service no longer provides any information about your Business Bill Pay account to that person.

Your authority level determines which authorized users you can delete:

• The Level 1 User can delete any Level 2 Users or Level 3 Users. (You cannot delete the Level 1 User, but you can cancel the service.)
• The Level 2 Users can delete any Level 3 Users.
• The Level 3 Users cannot delete any users.

To delete an authorized user:

1. Find the user you want to delete in the list of authorized users and click Delete User.
   A confirmation message appears.
2. Click Yes to delete the authorized user.
   The user is removed from the list of authorized users, and the Manage Administration Options page clears so that you can select another option.

Managing Business Information

You can view and maintain the information we keep on file for your business. If the information for your business changes, you should update it as soon as possible. We need accurate information in case it is necessary to contact you about your account.

Note: The Level 1 User is the only user who has the authority to change the business information.

To view the business information:

1. Click Administration on any page.
   The Manage Administration Options page opens.
2. In the What would you like to do section, click View business information.
   The current business information appears below the view option.

To change the business information:

1. In the What would you like to do section, click Update business information.
   The current business information appears below the view option.
2. Enter the changes you want to make and click Save Changes.
   Your business information is changed, and the page clears so that you can select another option.